Q: Who styles the pieces featured on Edugance?
A: Every look is personally curated by our founder, a fashion designer with professional expertise in creating harmonious and distinctive ensembles. Each item is styled to highlight its unique character and seamlessly integrate into a refined, timeless wardrobe.
Q: What is the condition of the pieces you sell?
A: Edugance offers both pre-loved and contemporary pieces in excellent condition. Each item is inspected, cleaned and styled before being made available. Detailed descriptions and photos show any minimal signs of wear, if present.
Q: How do you ensure the authenticity and quality of your pieces?
A: Each item undergoes a careful selection process, focusing on craftsmanship, condition, and design relevance. Authenticity is verified with attention to detail, and in the rare event that an item does not match its description, complimentary returns are provided.
Q: Can I reserve an item?
A: Due to the uniqueness and limited availability of each piece, we operate on a first-come, first-served basis. We recommend purchasing immediately to secure your selection.
Q: How do I care for my purchase?
A: Care instructions are included with every order, tailored to the material and finish of your piece. We also offer personal styling advice to help you integrate your item seamlessly into your wardrobe.
Q: Do you ship internationally?
A: At the moment, Edugance only ships within the United Arab Emirates. Shipping to other GCC countries and internationally will be introduced at a later stage.
Q: Do you accept returns?
A: Yes. Returns are accepted within 48 hours of delivery, provided the item is in its original condition and packaging. Returns are only eligible if the item does not match its description or photos.
Q: How do I return an order ?
A: If you need to return your order, you can go to the Contact page on Edugance.com to schedule a return pickup.
Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided (notices, guarantees, return tags…). Any damaged, used, incomplete or soiled product(s) cannot be returned.